Terms of sale
GENERAL CONDITIONS
These Terms and Conditions of Sale have as their object the regulation of the purchase of products and services available on the website www.vbar.it, owned by SVAPO HOME SRLS with headquarters in Via Carducci 41/C 20098 San Giuliano Milanese (MI), VAT Number 09979730968, in compliance of the Italian legislation on distance contracts: Articles 1341 and 1342 of the civil code, Legislative Decree n. 70/2003 ('Electronic Commerce Regulations'), Legislative Decree 206/2005 ('Consumer Code').
The Customer is required to read these Terms and Conditions of Sale before proceeding with the purchase via the website www.vbar.it.
The contracts stipulated with SVAPO HOME SRLS through the website www.vbar.it are governed by these Terms and conditions of sale in compliance with Italian law.
The language of the contract is Italian.
The Terms and Conditions of Sale apply to any transaction concluded between SVAPO HOME SRLS and the Customer carried out through the website www.vbar.it.
Sending the purchase order implies, by the Customer, acceptance of these Terms and Conditions of Sale.
The terms and conditions of sale apply only to the sale to a consumer customer (end customer).
Any changes or additions to these Terms and Conditions of Sale will be effective from the publication on the website www.vbar.it and will only be applied to transactions made after such publication.
SELLER
The Seller is SVAPO HOME SRLS
Via Carducci 41/C 20098 San Giuliano Milanese (MI)
VAT Number 09979730968
PRODUCTS
By products we mean all goods and merchandise marketed by SVAPO HOME SRLS through its website www.vbar.it, such as electronic cigarettes, atomizers, batteries, accessories, liquids, flavors and more.
Detailed information on the individual products can be found on the relevant web pages.
The images relating to the products are intended to represent the product itself for sale, and may not be exhaustive regarding the characteristics of the product such as color and sizes. In case of differences between images and product data sheet, the product data sheet is to be considered reliable.
PRICES
The prices of the products on the website www.vbar.it include taxes and duties, are expressed in Euro and are subject to change by the seller, replacing the previous ones.
The prices applied to the sale are those on the site at the time of the purchase order by the Customer. In case of modification of an order, the sale prices of any new products added to the order will be those present on the site at the time of the modification of the order, while the prices of the products already present in the first order will remain unchanged, even if they were change the quantities purchased.
Shipping costs must be added to the price of the products, to be paid by the Customer, except for any promotions. Shipping costs will be made available to the Customer before confirming the order and will be inclusive of taxes and duties.
PURCHASE
The procedure for purchasing the products on the website www.vbar.it consists in the choice of the desired products to add to the cart, in the confirmation of having read the Terms and Conditions of Sale, in the choice of shipping and payment methods and finally in the order confirmation. By confirming the order, which has the value of a contractual proposal, the Customer declares to have read the information provided during the purchase, to fully accept the Terms and conditions of sale, shipping and payment and to have more than 18 years.
If a product, at the time of the order, is no longer available in stock, SVAPO HOME SRLS will promptly notify the Customer of the lack of this product, and the Customer can decide whether to wait for the arrival of the aforementioned product in order to complete the order, or replace it with another product, or finally request a refund equal to the amount paid for that product (for payments by credit card or bank transfer).
The Customer will only be charged for the amount relating to the goods actually delivered to the Customer.
Products, features, prices and availability may vary without notice.
ORDERS
Purchase orders must be completed in their entirety, must contain the elements necessary for identifying the products ordered, the customer and the place of delivery of the products themselves.
The contract stipulated between the Customer and SVAPO HOME SRLS must be considered concluded at the time of acceptance of the order by SVAPO HOME SRLS, acceptance that will be communicated to the Customer by sending an e-mail confirming the acceptance of the order to the e-mail address provided by the Customer during the purchase.
SVAPO HOME SRLS reserves the right to refuse orders that are incomplete or not properly completed.
SVAPO HOME SRLS reserves the right to notify the Customer of the impossibility of accepting orders received within 30 days from the day on which the Customer sent the order to SVAPO HOME SRLS. SVAPO HOME SRLS will refund any amount already paid by the Customer for the payment of the order.
Once the order is confirmed, SVAPO HOME SRLS will check the availability of the goods in stock. In the event that one or more products are not available, SVAPO HOME SRLS will promptly contact the Customer, who can decide whether to confirm the order, modify it or cancel it.
In accordance with the provisions of Art. 53 Legislative Decree 206/2005 ('Consumer Code') the customer receives, after confirming the order, an e-mail containing the terms and conditions of sale, the detail of the goods ordered (quantity, characteristics and price), the methods to make use of the right of withdrawal (together with the instructions on the methods and times of the same), the addresses to contact for information and assistance as well as to submit complaints.
RESPONSIBILITY
SVAPO HOME SRLS assumes no responsibility for any disservices attributable to force majeure of any nature and kind, in the event that it fails to fulfill the contract within the agreed time. For reasons of force majeure we mean, by way of example but not limited to, the strikes of the couriers used by SVAPO HOME SRLS, the measures of the public authority, exceptional natural events and in general any circumstance that is beyond the control of SVAPO HOME SRLS.
SVAPO HOME SRLS also declines any responsibility for purchases made by minors under 18 years of age.
Any right of the Customer to compensation for damages or compensation for direct or indirect damages to persons and / or things caused by the non-acceptance or fulfillment of an order is excluded.
Any right of the Customer to compensation for damages or compensation for direct or indirect damage to persons and / or property caused by the use of the goods for sale on the website www.vbar.it is excluded.
DEFECTS
In the event of lack of conformity relating to products sold by SVAPO HOME SRLS, the Customer must contact Customer Service by sending an e-mail to info@vbar.it, highlighting the defect found and the product affected by the defect itself. If it is ascertained the breakage or lack of a product or the presence of an item that does not comply with the order or if a replaced product is not to the satisfaction of the Customer, the latter has the right to request delivery or reinstatement of the missing product or in the absence of conformity or the credit on the subsequent expense of the amount equal to the value of the product or products in dispute.
SVAPO HOME SRLS guarantees compliance with all the regulations regarding the conservation of the products until the moment of delivery in the place indicated in the order; SVAPO HOME SRLS is not liable for the bad condition of the products due to inadequate storage after the time of delivery. The guarantees provided for by Articles 129, 130 and 132 of Legislative Decree 206/2005 ('Consumer Code') apply to the sale: the Customer has the right to restore, without charge, the conformity of the goods by repair or replacement or to a appropriate price reduction or termination of the contract. The Customer loses these rights if he does not report the lack of conformity to SVAPO HOME SRLS within two months from the date on which he discovered the defect.
SVAPO HOME SRLS is solely and exclusively responsible for products kept in the same conditions in which they are sold. If the software is updated, the warranty is void and it is up to whoever offered the software to provide the legal guarantee (therefore please inquire before carrying out it what type of guarantee the various sites offer).
In case of internal modifications, presence of foreign objects inside the hardware products, the warranty is void.
RETURNS
In case of malfunction of one or more products and / or breakdowns for which a return is necessary, the Customer must follow the following instructions:
- Communicate the article you intend to return to the e-mail address info@vbar.it and wait for the response from the Customer Service;
- Follow the instructions received from Customer Service. In particular, the returned item must not have been used, it must be intact in all its parts, with original packaging also intact and complete with accessories and documentation;
- The return packaging must contain the receipt or purchase invoice. If the receipt or invoice was not received at the time of receipt of the order, please contact Customer Service at the e-mail address info@vbar.it.
Items used improperly, tampered with, and if the warranty seal has been removed are not subject to return.
The shipping costs for sending the return are charged to the customer.
WARRANTY
All products sold by SVAPO HOME SRLS have a 1 year warranty, with the following exceptions:
- Atomizers and resistors: once used, they do not have a guarantee;
- Batteries: the warranty is limited to 3 months.
RIGHT OF WITHDRAWAL
Pursuant to Art. 64 Legislative Decree 206/2005 ('Consumer Code') the customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. To exercise this right, the Customer must send SVAPO HOME SRLS a communication within 14 working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to:
SVAPO HOME SRLS
Viale Umbria 17
20135 Milano
The right of withdrawal is subject to the following conditions:
- the law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product;
- in case of exercise of the right of withdrawal, SVAPO HOME SRLS will refund the Customer the full amount of the returned goods, including shipping costs where applicable, within 30 days from the date on which the notice of withdrawal was received, without prejudice to the right to SVAPO HOME SRLS to suspend the payment of the refund until the actual receipt of the goods. The refund will be made using the same payment method used by the Customer, unless the latter has expressly requested a different method. In case of bank transfer or cash on delivery, the Customer will be responsible for providing the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).
By law, the shipping costs for returning the goods are charged to the customer.
The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the Customer.
SVAPO HOME SRLS is not responsible in any way for damage, theft or loss of goods returned by uninsured shipments.
In case of damage to the goods during transport, SVAPO HOME SRLS will notify the Customer of the incident within 5 working days, to allow him to file a complaint against the courier and obtain any refund. In this case, the product will be made available to the Customer for its return at the same time as canceling the request for withdrawal.
The right of withdrawal is totally lost due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where SVAPO HOME SRLS ascertains:
- The lack of the external packaging or wrapping containing the purchased product;
- Damage to the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, SVAPO HOME SRLS will return the purchased good to the sender, charging the shipping costs to the sender.
The Customer cannot exercise the right of withdrawal in the case of:
- goods made to measure or personalized;
- goods which by their nature cannot be returned (accessories used such as resistors and atomisers) or which risk deteriorating or expiring rapidly.
The refund is free and is made within 30 days from the date on which VBAR SRLS becomes aware of the Customer's exercise of the right of withdrawal.
COMPLAINTS
Complaints must be sent to SVAPPO HOME SRLS at the e-mail address info@vbar.it, or by registered letter with acknowledgment of receipt, addressed to:
SVAPO HOME SRLS
Viale Umbria 17
20135 Milano
APPLICABLE LAW AND JURISDICTION
The sales contract between the customer and VBAR SRLS is concluded in Italy and governed by Italian law.
For the solution of civil and criminal disputes deriving from the conclusion of this distance sales contract, if the Customer is a final consumer, the territorial jurisdiction is that of the reference forum of his municipality of residence or elective domicile if located in the Italian territory. .
In all other cases, the territorial jurisdiction is exclusively that of the Forum of Milan.
Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Customer declares to have carefully read and expressly accept the Terms and Conditions of Sale of SVAPO HOME SRLS.